NEDBANK RETAIL RECOVERIES POOR SERVICE

On Friday () my wife got a call from Nedbank Retail Recoveries. She was informed that she owes Nedbank money. She informed the person that she does not and did not bank with Nedbank got her contact detail I contacted Nedbank on Monday and the operator (rude as ever) informed me that my wife owed Perm Bank. I asked her what the account for and that she informed me that I need to phone her admin division to get further information.I asked her to speak to someone else since she was being rude . I was put through Mrs Stevens who said that a letter with the details would be sent to me but before I could give her my email address the call was disconnected . I called back and spoke to another agent and gave her my email address . We have not received the email , but today my wife got an sms that stated that per a recorded conversation that she had made arrangements to pay (we still don't know what the claim is for). and that we have not made payment for April and the Matter would be handed to Er****** attorneys who will send the sheriff to attach goods. NEDBANK PLEASE ADVISE YOU PEOPLE THAT YOU NEED TO GET THERE FACTS CORRECT . NO ONE MADE ANY ARRANGEMENTS TO PAY. WE ARE WAITING LETTER