Nedbank Retail Recoveries paid-up letter

After 30 days,6 phone calls and 2 e-mails I have still not received my paid-up letter <br> <br> Every month I received your thretenning sms messages to pay my R100 and now that you received your last payment in June 2015 I have still not received my confirmation letter<br> <br> Now I have had enough and will report Nedbank to NCR for refusing to give me my paid up letter<br> <br> Pathetic customer care service ,with every call I need to listen to the same excuse my account is closed and you will request the letter I need to wat 3 days well it's now been 30 days!!!<br> <br> After I had to correct my e-mail 13 July still no letter<br>