LL
Leonie L

1 reviews | Active since Jun 2016

13 Oct 2016, 08:51

Nedbank Retail Recoveries

<p>Went under administration with my Nedbank Credit Card .</p> <p>Cancelled my administration as I was able to afford paying my debt again.</p> <p>The moment I went out of Administration, Nedbank added a Default to my name - NO PHONE CALL, NO LETTER, NO WARNING whatsoever that they will do that - if they did any effort to to contact me, I would have paid the account.</p> <p>The account is paid up now since April 2016, I have been requesting a paid up letter since then, and guess what????</p> <p>NO FEEDBACK WHATSOEVER!!!!</p> <p>If I call the contact centre, all they have to say is 'they did request is from head office and they are not sending it'.</p> <p>This is the most pathetic service!!!</p> <p>In the first place was it not legal to add a default to my name without any warning!!!</p> <p>Now that Im trying to clear my name, NEDBANK just ignoring me!!!</p> <p>Not even emails are being responded to!!!!</p>

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Replies (1)
Nedbank
Nedbank's reply13 Oct 2016, 08:53
Official

Dear Andre,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team