Nedbank responsible for my weeks of torturous waiting

I visited the Durban North Nedbank branch in March, requesting to speak to a consultant, but the consultants were taking long. Using my cell cellphone, it was half an hour before the call centre picked up. The branch manager intervened, asking for the obligatory statement of accounts for my loan account and overdraft accounts, respectively. I was assured that the call centre would find a solution within a week. However, I went back to Nedbank Durban North after a week; the branch manager was not there. Elaine tried to assist after they indicated that they could not help me. Like previously, I had to wait painfully for 30 minutes to get through to another consultant. Like before I was told to wait for a week. Thus far, two calls have been made with corresponding reference numbers. A week later I received half a statement and was told now that they could not help. It's ridiculous for a corporate bank to have people that are so ***********. They work from home; you can hear children screaming in the background. They make you wait; they say, “Yes, yes, yes, no problem." After two weeks the reference numbers; to which when referred back to, they say they cannot pick it up and say "No, they can't help you." This is pathetic from Nedbank. Every time that you call Nedbank, you have to wait 30 minutes. Even on my credit card I had to wait 30 minutes.

**Written on behalf of affected client**