Nedbank Resolutions/No Solutions!!!!!

I am writing this on behalf of my daughter who is a client of Nedbank. My daughter lodged a complaint with Nedbank via the complaints channel on the 6/8/22. She received a response from Mike, Olivia (Client Services Resolution Manager) on 10/8/22 stating the following: "We make reference to your complaint as registered under reference number .......... We requested the information ................................ and will provide same once received. In the interim, please provide a copy of .............. for perusal". My daughter responded the same day 10/8/22: "The email I received with above reference number is from Nedbank, so surely you should be able to provide me with the information regarding ..................... as per the e-mail". Olivia Mike responded on 11/8/22: "The ............ team did request the ......... to assist with the matter. Kindly provide same". On 17/8/22 (six days later) Olivia emailed: "We will assist upon receipt of the requested information. We apologise for the inconvenience caused. You may receive an sms in the next 72 hours, to rate my service and would appreciate if you would complete the 2 questions regarding my service". Today 25/8/22 my daughter called Olivia Mike to get some sort of response or feedback, and was told by Zandile that Olivia was in a meeting. My daughter requested that Olivia call her back urgently before close of business in order to get some feedback. She also informed Zandile that if Olivia did not call her back by close of business today she would be writing to Hello Peter. So here we are, almost a month later, still no feedback and yet Olivia Mike requests to rate her service!!!!! What service exactly???? Nedbank's motto regarding complaints: "We are committed to providing world class service. We undertake to investigate your complaint and provide the appropriate resolution, all while keeping you in the loop".

My daughter lodged the complaint with Nedbank yet they request she provide some document. Really????

Nedbank - your motto/slogan does not mean a thing.... Olivia Mike - Client Services Resolution Manager - what exactly have you resolved??? Nothing!!

Is there anyone able to resolve my complaint???