Nedbank Relationship Very Useless - Zero Feedback!

I am an platinum account holder for Nedbank and I am legible to obtain Personal Relationship Banking services. I am extremely disappointed with the services or rather lack thereof. Nedbank has done nothing but make my banking life a living_hell! I do not understand why and how its possible for any bank to approve or process a payment for whereas you do not have funds or have an overdraft facility. Last week, they only reflected an amount on my app after 21 days since the date which I bought the item. The item was approved and paid for successfully and they sent me an sms to that effect confirming the balance left after the transaction, now my account is in arrears which I do not understand because all the other transactions which occurred after were accounted for but just one transaction which they posted. I DISAGREE with the fact that my account is in arrears and to date my so-called private banker has been ditching and ducking my emails, I left her voice mail messages and to date no response. This is foul play and I do not take this lightly.<br> <br> I hope someone can provide me with some explanation very soon & I'm considering leaving Nedbank if nothing changes bcz I'm paying for this!