Nedbank refusing to activate my account despite declaring nothing outstanding

Nedbank employees are refusing to activate my account for the last 6 months. I have been asking what is it that they need from me, and they are saying nothing is outstanding. I visited Mall of Africa branch, wrote and phoned their complaint department several times to no avail.

The only options I have left is to report the matter to police as possible ***** from the bank's side and maybe try the banking ombudsman to see if they have any respect him. I can't believe what is happening.