Nedbank refusing and failling in cancelling a credit card that was paid in full in the beginning of April - would no longer recomnend

I am so disappointed in Nedbank,

I have been banking with them for the last 9 years with no real issues or difficulties until now.

I called Nedbank in the beginning of April to cancel my credit card, that was beyond difficult already. I was promised it would be cancelled and I would receive a call later in that week to confirm the cancellation. They only called me in the 3rd week of April and it was a whole debate to cancel the card even though it was paid in full. The agent kept trying to get me to not do it and offer other credit services, I said no. He said he would cancel it.

It's been almost 2 months and it still has not been cancelled, the fees for it has gone off since. I will not pay for those fees as I have all the call recordings stating that I want to cancel it in the beginning of April.

Nedbank, please hereby cancel ALL my products with you, I am so disappointed and done with all the admin you have put me through, There is not even an email to get hold of you and I cannot spend the entire day at work trying to get hold of you, even when I do, nothing happens.

I am done banking with you entirely.