Nedbank Refuses to Solve my complaint. I suspect they are up to funny business.

<p>In February 2013 Nedbank wrote off the arrears of my vehicle and they informed me.</p> <p><br />So in June of 2015 I requested via email the eNatis/ownership papers on the grounds that I didn’t owe arrears as Nedbank had written if off.</p> <p><br />The matter was handed over to a Mr Frans Mokwena, a Nedbank employee in their Legal Dept to handle.<br />Despite telling Mr Mokoena and the people he supervises on many occasions via email and phone that the amount was written off, he kept insisting I provide proof that I had paid it off.</p> <p>Surely he/they know the difference between “written off” and “paid off”?</p> <p>Mr Mokwena/Nedbank then arbitrarily deregistered the car from name by way of a tactic he calls “Dealer Stocked/Dealer Stocking” in December 2015. Nedbank hasn’t bothered to explain what this “dealer stocking” means and how it came to be app**** to me.</p> <p>As a result I have not been able to licence the car, hardly been able to use it, and as a person who needs a car to make money has caused me to lose valuable income over the last 5 months.</p> <p>Surely Nedbank has infringed on my right to use my property as I see fit and also to earn an income over the last 5 months.</p> <p>Mr Mokwena has also not rep**** to my mail I sent weeks ago where I posed the following 3 questions:<br />1. Why did Nedbank “dealer stock” the car knowing that the amount was written off?<br />2. Is the car still “dealer stocked”?<br />3. Why have you withheld the papers even though the amount has been written off and the debt has already prescribed?</p> <p>After no response from Mr Mokwena, I then wrote to the Nedbank Complaints Dept and an Olivia Mike wrote back asking me to forward the email communication between myself and Nedbank/Mokwena for her to deal with my complaint.</p> <p>She then came back to me with reply dealing only with the fact that the debt has prescribed. At the time I requested the papers the debt had not prescribed so this was never my complaint.</p> <p>I then pointed out to Olivia that she did not deal with my complaint: which is how it was possible for Mr Mokwena to deregister my name using the “dealer stocking” tactic. I also told her that her reply was not satisfactory.<br />She then rep**** saying the matter was forwarded to the Nedbank Legal Dept.</p> <p>When after a few days I asked her if she had any feedback, she responded by saying they stood by their original response. The one which did not deal with my complaint.</p> <p>First Nedbank tried bullying tactics, then they tried to feign ignorance of my real complaint, now they are displaying complete corporate arrogance by refusing to deal with my complaint.</p> <p>I’m now faced with the weirdest situation where I have a car in my possession which I can’t licence or drive but yet has been deregistered from my name since December 2015.</p> <p>Surely Nedbank can’t just deregister a car from a customer’s name without following any legal process? I’m wondering how many other customers Nedbank has done this too.</p>