Nedbank refuses to pay me.

There was a ********** credit card transaction that took place at my business a while back. Two transactions. I bank with Nedbank so they requested some information which I supp**** to them. In the one instance they decided not to hold me liable since I did everything I was supposed to such as keep the speed point slip etc. But in the other instance they debited my account for the amount in question.

The thing is that I supp**** them with exactly the same information for both transactions and should not have been charged for either of them. Now I have to go on a wild goose chase to correct the situation. Sending emails, phoning and hanging on for 30 mins etc. As it stands now I rep**** to an email on the 14th of September and it's almost a week later and I've heard nothing.

I hear all Nedbank's wonderful ads on the radio telling us how great they are and how much they do but in reality their customer service is poor.

Time to sort this thing out.