NEDBANK REFUSES INVESTIGATION OR SETTLEMENT RE *****

On 12 August 2021 I had R40K *****ently transacted from my Nedbank credit card and current accounts. This was reported within the hour, however, the accounts were not frozen a d the transactions went through. To date, having reported it to various divisions of Nedbank, and the banking ombudsman, Nedbank continues to send me messages and emails, they threaten to hand me over and pay no attention to my requests to investigate the matter or to come to a settlement. All other banks where the same modus operandi has resulted in ***** have reimbursed their clients. What is Nexbank's problem? I have sent many e mails in this, regard and they have simply been ignored.