Nedbank refused me loan unfairly

Very disappointed with this bank for refusing to approve a Personal loan just because there are multiple enquiries on same date by a car dealership. Surely Nedbank knows this is standard procedure when the dealership looks for best rate for people.

Car finance was approved by MFC but i decided not to bind myself to such a contract, and opted for a PL. This because I plan to pay off the loan in less than a year.

I have lost the car because my bank treated me like a defaulter. My credit score is excellent and ITC indicated that multiple enquiries for cars or home loans do not affect the score.

I posted a complaint on X, on Thursday 9th May and was promised 48 hour turnaround but nothing! I wish I could just move my portfolio to another bank.