NEDBANK refuse to close accounts

I complained about an unauthorized online transaction of R1000 on my account. Nedbank simply put their hands in the air and said sorry, can't help. Then on 30 September 2022 I requested on the app via a chat agent to close my account immediately. They informed me that it can't be moved before transactions are still in movement. I informed them that that is exactly what I am trying to prevent and it should be closed immediately. They called me, said they are sending a notification to my phone to connect, as I wait, the call disconnects. Today on 19 Oct after additional fees and penalties was charged to my account, I AGAIN spoke to a chat agent. Guess what? Same story... Cant close account because money is still in movement. I reply, no answer. Reply again, no answer. Next moment I get a reply saying sorry the chat disconnected and he's ending the chat!

NEDBANK what PATHETIC service you have! I will now be closing ALL my accounts and moving to FNB where they actually care and put in effort to assist their clients.