Nedbank refuse to cancel monthly charges and will not credit those amounts removed from my account !

<p>I noticed an amount of R99.00 per month charged for internet on my Nedbank account and queried this in Jan 2016. I was promised it would be cancelled and there should be no internet charges from Nedbank. I also requested all the previous charges be credited back to my account. Nothing has been done !!! I have visited the account manager Veronica at Nedbank every few weeks and all she does is promise it is with Head Office. She has answered my emails with "I have sent your request to head office I am still waiting for the feedback. Well another six months down the line, Nedbank is still deducting the internet charges from my account and I hope this will get "Head Office" to credit my account and STOP taking money out of my account !!!</p>