Nedbank refuse support

Nedbank Credit refuse to support me as a client when I requested 3 month break. I have 2 bonds and vehicle finance and nothing is in arrears

Credit department is using old data from 2015 and 2017 to score firstly and then they made this decision based on arrears amount on my car in Feb, which was settled and there is no home loan payment issues. During this time when even the President has asked banks to support clients, I find this as a really pathetic and irresponsible undertaking by a top bank in SA.

Please use intelligence in scoring... artificial intelligence may still prove to be artificial on account of such situations like this pandemic.