NEDBANK REFUSAL TO ASSIST

MY CHILD'S STUDIES WAS FINANCED BY A NEDBANK STUDENT LOAN. NEDBANK REQUESTED THAT A POLICY FROM OUR SIDE TO BE CESSIONED TO NEDBANK TO ENSURE THE APPROVAL OF THE STUDENT LOAN. THE LOAN WAS PAYED UP AND DURING 2022 I REQUESTED NEDBANK TO ISSUED A LETTER STATED THAT THE CESSION ON THE POLICY CAN BE RELEASED / LIFTED. SINCE 2022 I WAS SEND FROM PILLAR TO POST WITH OUT ANY SUCCESS. IT IS NOW NOVEMBER 2025 AND NOTHING.

THE CALL CENTER REFER ME TO PERSONAL LOANS. PERSONAL LOANS REFERS ME TO STUDENT LOANS. THEN A EMAIL FROM NEDBANK THAT STATED I MUST GO TO THE BRANCH TO REQUEST SUCH LETTER.

COMING TO THE BRANCH THEY DECLINE AND SAID THE CALL CENTER MUST ISSUE SUCH LETTER . ONE DAY I WAS REQUESTED TO SEND A EMAIL TO PERSONAL LOAN INSURANCE CANCELLATION BY A NEDBANK BRANCH CONSULTANT

PERSONAL LOAN INSURANCE CANCELLATION REFERRED ME BACK TO STUDENT LOANS

ON THE 15 NOVEMBER 2025 I WENT AGAIN TO NEDBANK BRANCH AND THE CONSULTANT PHONED THE CALL CENTRE AND I WAS INFORMED THAT THE REQUIRED DEPARTMENT IS NOT WORKING ON SATURDAYS AND THEY WILL PHONE ME ON MONDAY OR TUESDAY THE FOLLOWING WEEK.

IT IS TODAY THE 27 NOVEMBER 2025 AND NEDBANK IS QUIET.