Nedbank Recovery Abuse

<p>Hi there</p> <p>I am deeply disgusted at how your recoveries department deal with difficult situations. I dealt with a lady called Phindile Ngwane this afternoon at 13h43 trying to understand why I once again received a SMS stating that I am a VIP client needing to make payment, sms read as follows: "Dear VIP Client of NRR. Thank you for your May 2017 payment IRO your Legal Nedbank Account. It's always a pleasure working with clients like you. We await your MAY 2017 payment. Call 0 ********** 18 Ref TPN179656. If you have Paid for June 2017, please ignore this SMS"</p> <p>So, they cannot even get the SMS right to the clients what was I thinking to even call the call center. I requested a letter from Phindile Ngwane stating that she must confirm that my account is settled and closed. She said this takes 7 working days and I will receive a e-mail confirming this. It was at this point that I requested a immediate e-mail as the previous gentleman I spoke to promised to e-mail me and nothing ever was received. To my surprise they never had my e-mail on system, so how were they going to mail me in the first place to confirm closure and or receipt of payment. Phindile Ngwane did infact check records and the gentleman details are on the system who I spoke to, once again, break in trust that they can get this right.</p> <p>I requested to speak to her manager, again, no help, the manage was busy and she was going to call me back? The managers name is Faith Nolyyolo, so lets see if she calls me back, I have very little faith that this will be done.</p> <p>I have been a client with Nedbank since 1994. It was only when I app**** for a home loan that I lost all trust as they turned me down in 2004 (10 year client). I immediately app**** with another institute and was provided a 100% bond. Since then I have been trying to get this account closed and have been trying to get someone to ensure closure f this account. The last year i was requested to make payments which I have been doing religiously and was informed that I was handed over i error. I tried to login to my back account and was informed the accounted is suspended and or handed over and cannot access the data. How in heavens name am I suppose to see if you receive the payments??</p> <p>Anyway, I am oh so happy this saga is over - can someone just simply confirm that the account is settled and closed! I do not want to be paying for bank charges for a dormant account!</p> <p>I will be posting the same said thread on Hello Peter, i don't normally do this but you have treated me so unfairly that I want people to be aware of your abuse.</p> <p> </p> <p>Thank you</p> <p> </p>