Nedbank Recall/Recovery of Funds incompetence

Does Nedbank have the worst Recall/Recovery of Funds department in South Africa? From my experience with them, I think I could vote them as being absolutely ***********. I paid an amount in error to a NEDBANK account from my NEDBANK account on 12 June. The next day the bank completed the required "Request to Recovery" form on my behalf and emailed it to their Recall Department. We are now on 4 July and I've had the run around on every single follow up call/email/branch visit I've made. (How difficult can it be to return funds within the SAME bank?) Yesterday was the final straw, where the telephone was put on the desk, allowing me to listen to the staff laughing and joking in the background and at 16h45 suddenly music came onto the line, probably because they were ready to go home and they didn't know how else to get rid of me. This call started at 16.19 and lasted 34 minutes. (I'd appreciate their management replaying this call and give feedback on whether they are proud of their customer service). Their correspondence further exacerbates their shocking service, stating that their "Request to Recover Funds" form was not in the correct format. A form that Nedank completed, sent by Nedbank to their OWN Recall department, on THEIR system and they say it is in the wrong format? The Consultant on this particular follow up call stated that the document was completely legible and she didn't know why they had sent me an email stating the opposite! The above is a considerably reduced account of only some of the incompetence I've experienced with this issue. Here's hoping I solicit more response from them being on Hellopeter, than I have from dealing with them directly.