Nedbank Recall department is TOTALLY USELESS

Can I give Nedbank a - 10 stars?

I have been a Nedbank customer for almost 10 years and have a home loan with Nedbank, but I must say their customer service is TERRIBLE.

I tried to get some money recalled, not a lot R5500 to be exact, and was told I had to fill in a form and pay R342 Vat Inclusive. The money is not refundable whether you get the money back or not.

After 10 days, no feedback. So I call these numbers as per their email to me

"For more information and follow up , kindly contact recall team on ********** /6287 or alternatively email ********** "

NOBODY PICKS UP THE PHONE after 5 or 6 times.

I write an email.

No feedback.

I write another email to which I get this reply.

Kindly utilise contact details provided by the beneficiary bank below, to liaise with the beneficiary directly. KINDLY LIAISE DIRECTLY WITH MR ****** ON 082 ***XX FOR FURTHER ASSISTANCE.

I call this guy and he puts the phone down on me.

I call Nedbank again....again ZERO Response....

It seems to me that Nedbank has no intention of helping me or telling me what is going on and I am R5500 poorer.

I am glad digital banks are arriving, because the traditional banks like Nedbank simply do not care or could be bothered to deliver decent customer service!