Nedbank Rebate account - Bad Service

I am tired on trying to get this right, last year I got a call from a Lady in Nedbank saying that I qualify for an Account called a "rebate Account". Later during the year I called the customer service to find out if I still qualify for the same account or not. I spoke to a lady call Kasandrie and she told me I should just go to the branch and open the account. I did that and open the account, then I realized that I am not receiving the rebate as promised. I contacted Kasandrie, and she checked on the system and told me I should go to any Nedbank branch and inform the consultant that they need to upgrade my account to that one that will receive the rebate and also to tell them to log a call with her and she will do the rest.

I then went to a Nedbank branch at Northgate and I spoke to a consultant called Lindile (Consultant 19) and he told me that I should go to the branch were I opened the account and tell them to fix it as they cant do it. My only problem with that arrangement is that I work in Randburg, and when I opened the account I used to work in Germiston and that’s why I went to Lambton branch to open the account. I didn’t get it when him and his other colleague say I should go to “another” Nedbank to do something that I think they can do. Then the same day later I sent an email to Kasandrie and since then she haven't gotten back to me and its already 2 weeks later.

I am extremely disappointed in the service I got from Nedbank, I am even considering to close all the business I have with them and we can just deal with my MFC account only.

:( Tebogo