PN
Pieter N

1 reviews | Active since Aug 2016

22 Aug 2016, 07:00

Nedbank - Readvance Delays

<p>Due to delays in processing my readvance paperwork (this was approved on the 5th and signed at a branch on the 8th of August 2016), the disbur*****t was only released on the 20th of August 2016 (12 days later). More than a week and a half longer than initially indicated when signing the paperwork. These delays have caused interest to accrue and the disbur*****t reduced by 15% from what I was told was initially available. This is completely unacceptable, I would not have undertaken this process if I had been made aware of this when signing the contract!</p>

0
Replies (1)
Nedbank
Nedbank's reply22 Aug 2016, 07:31
Official

Dear Pieter,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team