Nedbank rather opt and put your money under the mattress

I have called the call center.stood in lines.spoke to a business banker at Centurion Mall.spoke to Nedbank manager at complaints department Donald....but I can assure you the best non service ever. I am laying I my corvid bed and trying to recover a lousy R4020. Rand for Christmas...so sad it seems they do t belief in their own policies...48 hour they actually mean they care two ****s...***..All I want to know is will I get my funds back before Christmas it been ten days now....