RM
Remmy M

1 reviews | Active since Jul 2016

20 Jul 2016, 13:24

Nedbank randburg Branch (Arrogant consultant)

<p>on the 20/07/2017 I visited Nedbank Randburg branch at around 14h00, with my little investment, as I entered the branch I was greeted by a so called; service champion and she asked me how she would help me, and I told her that I wanted to see a consulted and she pointed one consultant who was talking on the phone and she left. Did I mention that the bank was empty, only saw one if not two clients around.</p> <p> </p> <p>As I waited patiently for the consultant to finish the telephone conversation that he was having, giggling and laughing and clearly it was not a business call. As I was about to leave he concluded dropped the phone and he said "yaaa,' I moved to his desk and suprisingly, he took some papers and started working on them and when i asked him whether i am invisible in his eyes, he looked straight into my eyes and said hwat is the problem.</p> <p>I asked him is that the way you treat customers and he gave me that arrogant face and clearly i was not going to entatain this, i asked him to call his manager and i was told that he is on lunch, and i asked for the person above him and he told me that he was the team Leader. what a joke! when I kept on pressing to see his senoir that when he went to the back and a guy who identified himself as John come, I explained to him the order of the event and he told me that the guy's name is Lazarus Poloi (the arrogant consultant) and i left.</p> <p> </p> <p>I did not expect such from the banking sector where I would leave my hard earned monies, no wonder why this country's economy is shrinking.</p> <p> </p> <p>planning to take my business somewhere else.</p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply20 Jul 2016, 13:40
Official

Dear Remmy,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team