1 reviews | Active since Jul 2016
Nedbank randburg Branch (Arrogant consultant)
<p>on the 20/07/2017 I visited Nedbank Randburg branch at around 14h00, with my little investment, as I entered the branch I was greeted by a so called; service champion and she asked me how she would help me, and I told her that I wanted to see a consulted and she pointed one consultant who was talking on the phone and she left. Did I mention that the bank was empty, only saw one if not two clients around.</p> <p> </p> <p>As I waited patiently for the consultant to finish the telephone conversation that he was having, giggling and laughing and clearly it was not a business call. As I was about to leave he concluded dropped the phone and he said "yaaa,' I moved to his desk and suprisingly, he took some papers and started working on them and when i asked him whether i am invisible in his eyes, he looked straight into my eyes and said hwat is the problem.</p> <p>I asked him is that the way you treat customers and he gave me that arrogant face and clearly i was not going to entatain this, i asked him to call his manager and i was told that he is on lunch, and i asked for the person above him and he told me that he was the team Leader. what a joke! when I kept on pressing to see his senoir that when he went to the back and a guy who identified himself as John come, I explained to him the order of the event and he told me that the guy's name is Lazarus Poloi (the arrogant consultant) and i left.</p> <p> </p> <p>I did not expect such from the banking sector where I would leave my hard earned monies, no wonder why this country's economy is shrinking.</p> <p> </p> <p>planning to take my business somewhere else.</p> <p> </p> <p> </p>
Dear Remmy,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Dear Remmy,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
