Nedbank Queensbury Teller / Supervisor are ******* -

On the 16th September 2021, I had been to Nedbank Queensburg. I opened a fixed deposit account and made a deposit at the teller. My deposit was for an X amount, which I had counted and gave the teller. After the teller ran my money throught the tally she advised me that I was short on my cash. I told the teller to recount my cash, has I had counted the exact amount for deposit. I still came up short, the tellers advised nothing left behind. Anyway, ,my fixed deposit was already opened for the X amount and I could not cancel it, so I told the tellers, that I will take money from my ABSA account and fill it in. My son stood at the counter and I left the bank to go and bring my ABSA cash to fill in the missing X amount. When I had left the bank, the teller, bent down and open the drop safe and started banking my cash before I can come back. When I came back into the bank a few minutes later, I had given the teller the X amount to fill up and she in return gave me a R200 note before tally my money and told me I gave R200 extra on the count. I took the R200 and left on the counter cause I knew that I gave exact amount to fill up. The two tellers counted my money and stamped my slip for my final X amount. The bank manager was not at the bank and I took the slip and walked out unhappy, the next dayI went to the bank and spoke to the manager, Lokoshin Rughubar, and advised her of my deposit and that the teller Pashnee Naidoo and Supervisor Reiden Rust, had counted my money and said I was short and even after recount, I was still short and I asked them to recheck the workstation ad surrounding, cause they could have dropped a bundle. They insisted that I was incorrect. then I showed the bank manger the first tally and told her I went out the bank to go bring the balance from my ABSA depsoit to cover up, and when I gave the teller Pashnee the second cash to fill up, she gave me R200 back. I even showed the manager if you calulate the first tally and the second tally with the R200, less I still come short of R150. yet they stamped my slip for my X amount and gave me. I told her to go check the cam,eras, the manger said I can leave she will call me, I told her NO, I will stay and she needs to go check. Anyway she came back and I asked the manager, why did the tellers open the drop safe during my transaction and bend down whilst I was still disputing the short cash. She said that they took out the red bag to bank my money, so I said, I never complete my transcation what the hurry for the red bank and if the drop safe has a ten minute delay, why did she open the safe, if I had not yet banked the money. I could have decided to cancel the transaction. The teller bend down cause she dropped my money on the floor and she bend down to move the money. Secondly, how can They give me a R200, note and say that I gave R200 extra, before she could even count my money. Thirdly on the second set of money that I gave in I had x5 R200 notes, the tally is only showing x3, (remember she gave me X1 R200 note back and in the R50 notes, I gave her x60 R50 notes, which is R3 000, but in her tally that stamped, it showing 68 R50 notes, that is R3 400.00, which clearly shows that in the final count, she covered up for the R200, she gave me back and the x1, R200 note not marked for. anyway, I showed the bank manger all this proof, and after my entire conversation, the bank manager causally tells me there nothing she can do, if I want to see the cameras myself, I can go open a case. and she clearly covers for her staff. anyway, I called Nedbank *** and spoke to a Mr Collin, or referred the matter to his manager, an d she read Collin mail and passed it back to the branch and the branch manager, replies to the mail, "I spoke to client and discuss matter, clioent is happy", I I was a happy clioent, why would I phone and complain and go to the Malvern station and get an IR Number and go to open a case of Theft. I called Nedbank again and spoke to Desiree, and my call fell on deft ears. Then again I called spoke to Dumi and again not response from Nedbank, called gain and spoke to Halima, and Halima from complaints asked me, "What is your intention".

So I guess it okay, Nedbank is now telling me a loyal customer for over 25years, that they staff is rogues, dropped my cash on floor to pocket it and makes me a ****, the manager and everyone else does not want to do they job and investigate. I have just been ****** by they Teller and supervisor. and the supervisor who was the highest in charge in the bank for the day, ****** me and I cannot do anything cause the bank manger left early. Nobody at complaints department return my call, ***** department does not see this as they problem. It is now a month, and I have not received a call from Ned bank or an acknowledgment. My hard earn money, is now profited by to rogue employees of Nedbank Queensburg, Reidun Rust and Pashnee Naidoo and Bank manager Lokoshin Rughubar, covers up for her unworthy staff. I have nbot received no FEEDBACK from NEDbank and now will be opening ********* charges gainst these three staff members. Reidun and Pashnee for Theft and the manger has an accessary to the fact, for covering for her staff. Thank you Nedbank, I have supported you Loyally for the last 25 years, my Savings account, Investments, Money markets, Fixed Deposit, Bond account, my kids account and my Business account, only to get kicked in the face without any help. I( am honestly going to close all my accounts and just stick with ABSA bank, I never had any issues with ABSA......they have better service that Nedbank and much helpful and respond.

Disgruntled Customer ***