Nedbank provide shocking service to customers

<p>So I app**** for an overdaft last month, which was approved. The whole process was ridiculously time consuming, stressful and the consultant I spoke to clearly gave me misleading information.</p> <p> </p> <p>When I pointed out the above, the consultant from Campus Square was rather defensive, already poitning to poor consultant service provided. </p> <p> </p> <p>Eventually, after posting on hello peter, a complaints officer attendedd to my matter. Approval took about four days in total.</p> <p> </p> <p>You would think applying for an increase on the limit would be easy and hassle free.</p> <p> </p> <p>This is certainly NOT the case.</p> <p> </p> <p>I was led to believe that I could apply for a small amount and then could increase the amount if need be. </p> <p> </p> <p>After going into the bank, I was told I had to make a fresh application and reprovide credit information (3 pay slips and ID). </p> <p> </p> <p>What a joke! Then after calling the call centre for clarity, they stated that i had to wait three months prior to applying again, due to credit check waiting periods.</p> <p> </p> <p>Part of a consuitlants job and the bank is to render the best possible service to a client and ensure that a qualityservice is rendered. </p> <p> </p> <p>This clearly did not happen. </p> <p> </p> <p>Really starting to consider moving to another service provider, who put their clients best interest first. </p> <p> </p> <p>Disgusted by the whole experience. </p>