1 reviews | Active since Nov 2012
Nedbank.. proof as to why they not the greatest bank in SA!
<p>I was unemployed for seven months and recently find work, Nedbank was fully aware of this as I bought this to their attention, yet they chose not to assist me. I have a personal loan with Ned Bank which I wasnt able to pay the full amount but I made a PLAN to try and pay them - even if it was a small amount. For the last two weeks I have been HARRASSED all times of the day and night atleast four or five times from the PL department demanding money - they wont leave a friendly voice message or send a friendly emails. Today I got a snotty sms about the my debit order (which as instructed from myself and as it has been for a while, only suppose to run off on the last day on every month) that it will be debited on the 24th. How can you change the debit order date with out consulting with me? How can you think you are above the law and can do and say what you want? Should you feel the need to debit me before payday (which as you know i have NO control over) you will be held liable for the debit order funds, insuffucuet funds, bank charges etc - as I ONLY get paid on the last day of the month. Please note that I am NOT allowed to take personal calls at my job, with this said, I would appreciate you would not act like vultures and make a note that I'm only reponding via email.</p>
Dear Candice
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Candice
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
After correspondence from Prenisha and again Nedbank claiming they not doing anything wrong and continue with their **** and HARASSING ME AND DEMANDING MONEY - telling me they going to continue phone me after I PHONED THEM ON THE 17th March. I have had two calls this morning (as I have had the whole week thus far) - I have never been so mad at the way Nedbank continues with their ********* behaviour, when I thought this was resolved, already been warned by my manager again this morning - in fornt onf my collegeus for these personal calls. I would like this to be resolved TODAY before COB 24 March 2017, stop with the calls and messges (and stop denying it is you) I will take this futher as this is a form of bullying and you causing it to affect me at work - you know the full story yet you choose to bully me.
After correspondence from Prenisha and again Nedbank claiming they not doing anything wrong and continue with their **** and HARASSING ME AND DEMANDING MONEY - telling me they going to continue phone me after I PHONED THEM ON THE 17th March. I have had two calls this morning (as I have had the whole week thus far) - I have never been so mad at the way Nedbank continues with their ********* behaviour, when I thought this was resolved, already been warned by my manager again this morning - in fornt onf my collegeus for these personal calls. I would like this to be resolved TODAY before COB 24 March 2017, stop with the calls and messges (and stop denying it is you) I will take this futher as this is a form of bullying and you causing it to affect me at work - you know the full story yet you choose to bully me.
Finding it hard to understand as to why Nedbank has a hard time of doing anything right. My dealings with Nedbank has been nothing but unpleasant and extremely frustrating. Received a email to rate the service after many emails back and forth and constant stories - they eventually resolve one thing and then something else with the same account happens. Before you blame the system and say it's the systems fault, please note that information put it onto the system is done by a member of staff and the computer will only do something the staff memeber tell it to do or it was set up that way by a HUMAN (there is ALWAYS a way to over ride the damn system) - please reimburse me the full amount you took off as I have other debit orders running off this afternoon and cannot afford them to bounce due to the incompetence of Nedbank, its staff or in this case the system they apparently have NO CONTROL over.
Finding it hard to understand as to why Nedbank has a hard time of doing anything right. My dealings with Nedbank has been nothing but unpleasant and extremely frustrating. Received a email to rate the service after many emails back and forth and constant stories - they eventually resolve one thing and then something else with the same account happens. Before you blame the system and say it's the systems fault, please note that information put it onto the system is done by a member of staff and the computer will only do something the staff memeber tell it to do or it was set up that way by a HUMAN (there is ALWAYS a way to over ride the damn system) - please reimburse me the full amount you took off as I have other debit orders running off this afternoon and cannot afford them to bounce due to the incompetence of Nedbank, its staff or in this case the system they apparently have NO CONTROL over.