Nedbank Promenade bad service

Dear Administrator

I went to Promenade Mall to do my banking admin a few weeks ago, while I was there I requested an American Express card and the teller advised that I can only request that through the call center. Went back home and called the call center and I was told the request needs to be done at the branch! I told them I can't go and stand for hours again! I asked them to email the branch, a week later someone from the call center called me amd said they'd due the request for me. On Monday 6 September I went to the brance cause I received an sms about my shopper card and not my American Express card. I enquired again about the card and the teller said there was no order on the system! That was shocking, the teller then put in a request. Now, tell me why this wasn't done on my first visit to the branch about this? Don't they all know the procedure?

I got an sms yesterday to collect a new mastercard + American express card, yesterday was 10 Sept and I quickly went to the bank. I got the card and the teller assured me that it's active, I asked if I don't need a new pin and she said no. Last night i tried to use the card and it doesn't work, it wants a 4 digit pin, which i was never told about. Now I have to go back again?! This is pathetic!