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JR
JC R

1 reviews | Active since Jan 2012

26 May 2016, 08:23

Nedbank Profile Problem

<p>Nedbank changed our company profile without our permission or notification. After 5 months of emails and meetings ( a lot of company time waisted) they still can't rectify it and have more reasons why not and want another set of meetings.</p>

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Replies (2)
Nedbank
Nedbank's reply26 May 2016, 08:50
Official

Dear JC,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

JR
JC R's update30 May 2016, 14:32
Reviewer Update
Yes - Nedbank Business did contact me and said it would be resolved - 3 phone calls from me was responded as "Will contact the branch and come back to you" This did NOT happen. Further phone calls from me and " I was on a course and could not follow up" and so on. Nedbank service is a mess they are very good with excuses why they cannot provide the service and this has been ongoing for 5 months!