Nedbank Profile Blocked

Last year i was advised to upgrade my current to a private banker account with Nedbank for better interest rates and service. But it has been a nightmare as in October 2024 my profile was blocked, and it took them over 3months to help me. Their ***** dept sent me from pillar to post, no investigator was appointed for my query, was told that: 1.Someone created another profile 2.My cards were reported lost while they were still in my possession 3.Organised crime 4. No one could account for blocking my profile. Ref number for the above:GFCFS-119312

Now on the 23 April 2025 at 19:50 received an sms from Nedbank ***** dept that my profile has been blocked for the second time now. I immediately called and was told an amount of R17200 was transferred from my credit card acc to my son's account and R10 00.00 was used already. Then i was given the ref number: GFCFS - 161966 and was told to provide an affidavit and case nr from the police station the next day. Ive emailed them all the documents and the investigator who is appointed Pedro Manyike to investigate my account is not available at all,be on the landline or email. Their complaints dept including their escalation dept responds to the complaints after 3 to 4 weeks.

Up until today since 24th April 2025, have not received any update/status of my query.