Nedbank Professional banking ain't professional at all!!!!!!!!

About a month ago, I upgraded from Nedbank Savvy Platinum account to Nedbank Professional account and I was told a banker from Woodmead will be in touch, a week passed I called to make a follow up since no one called me, the person I spoke with told me my account has been upgraded and a banker will call me to introduce him/herself and give me my new cards... Today a month has passed and still no communication, worse I am going to be charged a professional account fees for nothing. My platinum credit account has now disappeared from the app and internet banking, i am assuming it is because of the migration,, I have no credit anymore... I have two bond accounts with Nedbank and my salary is received through Nedbank,, I am disgusted at the way they now treating a very loyal customer.