Nedbank Processes are so inefficient

I used to have a Nedbank credit card, which I'd settled and closed. I've recently taken out a new one and everything has been working smoothly until this point.

When I app**** for the new card, I gave them my new cellphone number. They have been communicating with me on this number and I get all of my notifications on my new number.

This morning I tried to setup my online profile and it couldn't complete the approve it functionality, so it sent an OTP but to my old number which was listed on my first card.

I called in asking them to rectify this but the agent told me that I had to go into the branch. She says she can see both of my profiles with both the numbers but I'm still expected to go into the branch.

This is a mess up on their end. I went to the branch to collect my card last week, now I must go in again for a fault on their end? No!

I'm pregnant and I'm in complete self isolation during this period, I cannot do up and down trips for problems that weren't created by me.

If this cannot be resolved, I will close this card again and take my business to FNB because I've never set foot into a branch since I opened my cheque account with them. This is such an inconvenience for me