Nedbank Private Wealth - WHAT AM I PAYING FOR

Been with Nedbank my whole life, great bank. But recently joined the Private Wealth division thinking all my banking headaches will be cured. Was I wrong!! I am spent more time in the bank or on the phone trying to get the service I am paying for and was promised. It is undoubtedly quicker to just go visit the bank yourself. <br> <br> I have even tried changing my private banker, with emails and complaints PLEADING to have my banker changed but not even a phone call!! What am I paying for?? BEEP bank....time for a change