Nedbank - private useless!

I am a private client with Nedbank. I have been trying to verify my cards for Samsung wallet, the whole weekend. They were working on the app up until Saturday afternoon. Nedbank cannot help me. They blame Vodacom! I even tried the private client number and they cannot help me either! I tried to contact my banker, but they do not respond to their e-mails and the number listed on the nedbank app is incorrect!