Nedbank Private Suite/Airport Lounge

As a Private Banker I am very disappointed with the service we received at the Nedbank International Lounge at O.R. Tambo International Airport. My 5-year-old child was refused access because he does not have a card in his own name, despite my wife holding two separate Nedbank cards and having used the lounge previously without any issue. We were then told it would cost R600 for a 5-year-old child to enter, which is completely unreasonable. What made matters worse was the rude and dismissive attitude of the manager on duty. As a Private Banking client, I expected far better service, professionalism, and respect. This experience does not reflect the standard one would expect from Nedbank. Loyal clients deserve clarity, consistency, and courteous treatment. Nedbank, I hope you address this and review both your policies and customer service standards.