NEDBANK PRIVATE CLIENT is a **** when coming to services

I have been trying to handle my awful experience with nedbank differently, but i have hit rock-bottom now. I moved to private banking with the thought of, among many benefits i aimed for, to have a better customer service and faster product approvals. But, to this day, i feel like going back to being a normal customer and cancel my private client subscription (this is not the first time getting to this thought). - I have had cards delivers after a whole month. - I have had applications going back and forth for almost a month before getting approved. - I have been assigned a banker who is really not available and uncommunicative.

Can someone tell me I'm not alone with such experience. Else, nedbank is not meant for me.