Nedbank Private Client account - what a joke!

If I could give a minus star rating for Nedbank's service I would! I have a Nedbank Private Client account and received an SMS notifying me that my new cheque cards were ready to be collected at the Hillcrest branch. I went to collect the cards this morning and was given a number at the front desk. There was one lady collecting her new cards at the card collection counter, my number, C18, was not shown on the television screen and there was no one else before me. After ten minutes waiting the screen showed, 'C18 - time to service 10 minutes'. Okay, so I wait..... After ten more minutes the screen changes to 'C18 - time to service 30 minutes'! The lady who has been collecting her new cards had long since been served and left and there was no longer a Nedbank staff member behind the collections counter. I don't have all day to sit around in Nedbank waiting for who knows how long just to collect my new cheque cards. When I opened this Private Client account some years ago I was told that a dedicated banker was assigned to such accounts and that there would be no long wait for service. As a Private Client I pay higher monthly banking fees for this so-called 'privilege', yet I have never found any advantage to having such an account, I always have to queue like everyone else. I'm now looking to move to another bank, one that offers better service and doesn't make promises that they don't deliver upon. Totally fed up with Nedbank!