Nedbank "Private" banking terrible service

Nedbank "Private" banking is a complete charade. After recently having ***** on my account, the true nature of Nedbanks "Private" banking experience was heavily exposed. My cards were all cancelled and account was frozen for 9 days, leaving me with no access to any funds and my private banker was nowhere to be seen, making no plan for me to have any funds at my disposal. Only after threatening to lay a complaint did they jump into first gear, and ordered me new cards - which has now turned into a 3 week ordeal and they blame it on "system" related issues. I sent a formal complaint through, and have still not been contacted after two weeks. Bankers are not "reactive" as opposed to making a plan. I wonder what is the point on even paying these high bank fees for if only to get a retail experience as opposed to a private banking one. I think it's time to move my banking elsewhere. I would not recommend Nedbank private banking to anyone as it's a compete false experience.