Nedbank Private Banking Nightmare!

My Nedbank card was swallowed by the Nedbank ATM on the 18/05/2024 as all 4 Nedbank ATM's screen resolutions were out only giving a left portion of the screen to see and select options. All Nedbank customers using these ATM's were highly frustrated as they could only choose limited options on the left of the screen. I called lost and ****** cards and blocked my card and requested a new card and was advised 3-5 working days. A week later I called my Nedbank private banking on the 25/05/2024 to follow up on my card to find out it was never ordered, a whole week later! I asked to speak to a supervisor and I was placed on hold for 10 minutes in complete silence! I had to call back again and finally got someone to help. I still haven't got my replacement card having to use my Nedbank American Express as a backup which is not accepted at petrol stations. I've been stuck on the side of the road run out of petrol all thanks to Nedbank. Pushed my car for 45 mins to another petrol station that fortunately had a Nedbank ATM. Guess what, that Nedbank ATM wasn't working either - Stuck on "Stay Alert" and out of order. I am paying R420 for this service form Nedbank as a private baking customer. Horrible experience from Nedbank!