Nedbank private account

I have had the absolute worst experience with Nedbank.

I opened a private client account with Nedbank about 2 months ago online. You would think being a “private client” you are getting the best but I honestly regret it and might as well have stayed with Capitec becaUse I received a better service there!

To date, I have no banker assisting me with my account ( a benefit I am paying for though) I have called their customer care multiple times for assistance, every time I don’t get help because they all claim to not know why I haven’t been allocated a banker. At one said they gave me the number for a branch manager in Limpopo and said that is my banker meanwhile I am based in Johannesburg!

I lodged a complaint weeks ago over email and the complaints manager still claims to be “awaiting feedback” from the branch… its been over a week.

To top it all, my uber refunds are still stuck somewhere and I have not received my refund as it is “pending”.. problems I never encountered with Capitec. I honestly don’t understand what I am paying for?!

Wouldn’t recommend Nedbank, not happy at all and will be switching to another bank thank you very much!