Nedbank Prepaid Airtime

Very Bad Service regarding Prepaid Airtime purchases. On 27th of September, I purchased airtime and data. None of the recipients, received their airtime. Logged a call on Friday 27th of September, they did see the transactions on my account and will investigate. They said the query will take 3-5 business days. On I followed up on Monday 30th of September, Tuesday 1st of October and Wednesday 2nd of October. On Wednesday, they said they are still within SLA and could only escalate after 5 days. I followed up again on Monday 7th of October, according to them it has been escalated, latest status was that they didn't know which date the transactions occured. I told them the transactions were on 27th of September. I also emailed the Proof of Payment for the Prepaid transactions to Client Service Support . In today's age of electronic transactions, electronic audits and references numbers, I cannot believe that something so simple as Airtime can take this long to resolve.