NEDBANK Poorest of the poor service from the ***** devision NEDBANK

About a month back an overseas Company withdrawn an amount of money out of my credit card. I immediately phoned the bank of which they said I must phone the next working day and they will send me forms to complete. I completed it and had sent it twice to the address they gave. So now on Saturday it happened again. the same Company, the same amount ,phoned the bank and the same story. If they acted the first time in the right way it shouldn't have happened again. Today is the first working day and the phone at the ***** department is just ringing and ringing till it cuts off itself. We are talking here of a few thousand rand. I am with Nedbank now for years on end and they are making life for me so difficult now that I have to go to another bank. I see here on Hello Peter they have a lot of complaint like these. Why are they not doing anything to there policies or manner of doing things.??