Nedbank poor solutions

I've been to two branches and none of them could assist with getting my profile unsuspended. Today, I went to the branch in Wonderpark and was told that they can't help because the system is changing or whatever. I ask when the system change will be complete, I'm told that they can't give me a definite date. I ask that the consultant take my number to then atleast notify me when the system will be back so I can return knowing that I will be completely helped that day, she tells me that she'll "forget" and that I should contact her. I don't know why I'm supposed to keep making calls & sending emails to check when she could easily reach out to me when the system is actually back online.

She also tells me to call the call center when she knows full well that the consultants at the call center do not have authorization to open/reopen profiles! Why did she not call them while I was at the branch? They are her colleagues, they were meant to help her not me. I did my part by coming into the branch. I told her that they won't help as this is something that can only be done AT A BRANCH. Which is exactly what they told me. Asking me to email her & keep checking is not a satisfactory conclusion as you are making your problem my problem. It's as simple as that.