Nedbank poor servive

I have been a Nebank client for many many years, but the treatment I recieved the last three weeks make me rethink.

I app**** for a credit card three weeks ago over the phone. Your consultant Viren Kapitan was very helpful.

That is where it stopped.

I have in this time talked to probably 10 different people.

Answers varied from they cant find the application, I do not need to sign a contract because the phone call is the contract, being send an email with a contract to sign wifhout the contract being attached, being told everything is finalized and I will get a call from the bank to pick up my card. Still nothing.

Yesterday I was told to hold for a few seconds while your consultant find out what is going on. To find out after 24 minutes of holding that your consultant went off line and left me hanging.

I must say this is very very professional service from one of SA's biggest banks and I wil not leave it here.

Shaune Watt