Nedbank - Poor service with internet banking

The new and fancy 'improvements' of Nedbanks' applications and website (internet banking) are not user-friendly and frustrating to use. I have been locked out of my account now a few times as the internet application does not accept my password. I did not change it nor did I made 6 mistakes by entering it again and again. Phoning in for the advertised help, I am told the option of unlocking it over the phone or resetting the password is no longer available. I am told to go to a branch to have it fixed. That means another hour sitting in the branch waiting for someone to assist - usually at a snails pace. Well done Nedbank - after banking with you for 47 years, one just gets ******ed around by some junior on the helpline. No way one can contact anyone anymore as the phone numbers of supervisors and managers seem to be secret (I wonder why). Time to change to a smaller bank which still understands customer service and is keep to look after clients.