Nedbank poor service seems to be escalating

<p>I received an sms 1st week of April from nedbank that I must collect my card. I went to nedbank the following week and it was full so i decided to go next week then I went on th 21/03 to collect it but to my surprise I was told that they are still waiting for a staff member who was late for work and he has the key and I had no choice I must come back again, I ddn't complain because I thought mistake to happen. Then I got my card on the 27/05 and then I enquire about the debit order which I never authorized and wanted to know on how can someone debit my account without my approval I was told that how nedbank work anyone can debit my bank account without my knowledge and approval. She(the que lady with no name tag)said with her rude attitude "that's your business not nedbank business and refused to call the manager whom she called and spoke to her in Afrikaans on the phone then told me that the manager was off that day and by the way I was asking her who to talk to concerning my debit order. Thanks nedbank your staff really knows how to greet,smile and do the eye contact keep up your bad service with your managers who are absent from work. What's worse their sms notifications are always late and they don't correspond with ATM nor their statement </p>