Nedbank Poor Service Ref CCM: ***5

I am a Nedbank Account holder and I have been requesting assistance from Nedbank for over 3 months regarding my Nedbank Current Account. I am incarcerated and cannot access funds in my account, I have requested to terminate the bank account but Nedbank refused, I have requested to have the funds transferred to an alternate bank and Nedbank once again refused to do this. I have requested them to reactivate the account & reset my internet banking details as an alternative but still I have been refused this. My money is being deducted every month but I cannot do anything about it. This is wrong on so many levels.

I have been given a reference number but no one gets back to me and when I call they say they cannot assist. Nedbank Ref: CCM: ***5