Nedbank Poor service in crediting back my money

Nedbank has authorised money without my concern. Money was approved and reversed immediately by my bank (Nedbank) it was only visible to me for less than 30minutes then disappeared within the bank.

I went in the bank to query but they fail to track and trace the money, the bank can see + in and - out of my money but they fail to tell or explain to me where did the money go. What kind of a bank is that, have access but fail to make a follow up and credit the client. If the consultant can see on 9003 screen the timings and the figure clearly the bank must be aware to assist.

I need my money back asap, the IT department from NEDBANK is failing to assist aswel. The process is delaying and it does not have any positive outcome.

Nedbank is not a bank that is continuously striving to provide great banking experience.