Nedbank poor service from multiple departments and at branch level.

“Weve been with Nedbank for 30 years now. PVT banking for 20 of them. Up until a year or so ago we've received really good service In each interaction we've had. Unfortunately, of late the service has been very poor. 1) The FCA department that never answers their phone. They want a 6 page old school hard copy document filled in and signed for a simple 1000 euro transfer from an FCA account with a list of requirements as long as my arm. Um, we are in 2026 Nedbank, not 1992. with Nedbank you can't load you FCA account onto your banking profile. The form has gone backwards and forwards for a week now each time a new request. painful, old school and annoying doesn't begin to describe the inconvenience of this. The FCA phones are not sufficiently manned, so you wait 15 to 20 minutes for someone to answer if they answer at all. 2) Nedbank insurance, slow approvals, Substandard suppliers, center doesn't answer their phone's, you can never get hold of the same person twice. 3) two weeks ago, we waited an eye watering 4 hours in branch to deposit 600 USD cash at the Nedbank Eastgate branch. We were actually told they have had mass resignations at the branch and are understaffed. They lady at the forex counter who eventually assisted us was friendly and in fact stayed late to help us which was appreciated. 4) Weve had a ***** case open with Nedbank ***** for 3 weeks, zero updates, zero contact, zero care. They only response, Nedbank can't cope with the amount of open ***** cases currently running with Nedbank. 5) Nedbank card. linked to the ***** case, we cancelled our cards and requested new ones. We have now been waiting 3 weeks for our 6 replacement cards. One of 5 cards arrived last weekend, it arrived with the wrong name on it. Nothing has been done to rectify the issue. As a comparison our replacement discovery credit card arrived in 3 days. 6) Pvt banking, our allocated banker is friendly, and my sense is wants to do more to help but he simply has too many people in his portfolio so responses are slow, besides he can’t give feedback if he isn't getting it from other departments based on the inaction or incompetence or inefficacy of the other departments he is reliant on in order to his job effectively. In summary, it's 100 percent clear Nedbank various departments are understaffed and insufficiently skilled to take customers' requests or concerns seriously and Nedbank priority is far more to their shareholders then to the customers who actually "pay the bills” I think at this stage Nedbank are relying on the hassle of changing banks to keep customers. Perhaps some changes are worth the hassle.