Nedbank poor service

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My loan account was transferred to Blake’s Maphanga by Nedbank due to multiple missed installments as I was unemployed. Now I’m struggling to get assistance with a paid up Letter.

I’ve an issue with the service I’m getting from the Blake’s Maphanga attorneys (where my account is handed over to)specifically a lady called Ellen khumalo(she’s handling my account) She offered me a settlement amount to settle My Nedbank personal loan account which I did however, when I inquire with Nedbank my account doesn’t show as settled on their side.

There seems to be a broken communication between the two organisations which it’s frustrating me now as a customer as I’m constantly calling the two organisations to get update on my account status and my paid up letter. I’m now playing the middleman who has to facilitate the communication between the two companies.

When I called Nedbank(NRR)they requested me to send a settlement letter I got from Ellen Khumalo from Blake’s maphanga attorneys in order to assist me with a paid up letter. I advise that I did not get any settlement letter from Ellen, she only sent me a written email with the discounted settlement amount I need to pay to settle my account. I called Ellen from Blake’s malanga attorneys on the 12 Dec requesting for the letter from her so that Nedbank can provide me with a paid up letter, she advised that she will send it to Nedbank retail recoveries and cc me.

Today it’s the 27th Dec and I haven’t received any communication or whatsoever from her. I had to call to follow up and her response was that the Nedbank team is closed and can only provide me with a letter only in Jan. The lady is not professional with customers and doesn’t have a phone and email etiquette. I had to force her to send me an email so that I can have a footprint that I will get my letter next year but my problem is that the Nedbank team(NRR department) says they can see the payment I made but the account is not settled however Ellen from Blakes advises that account is closed.

I need a formal settlement letter from this company so that I can forward it to Nedbank so that I can get my paid up letter! Nedbank can’t assist with a written email.

Also seeing that Nedbank has an agreement with this people, it’s their responsibility to ensure that there is a smooth communication between them and the company, I can’t be calling the attorneys and them struggling to get a paid up letter!!

You’re too quick to blow up my phone with calls and message when a payment is not received however, when it’s time to get a clearance letter it’s a struggle, it’s pathetic!