1 reviews | Active since Dec 2015
Nedbank - Poor Service Delivery
I switched banks and app**** for a Savvy Bundle account about 2 months ago with Nedbank. I have had a lot of struggles and issues with Nedbank. Firstly they opened the wrong account for me, the Savvy Plus instead of the Savvy Bundle. They also didn't follow through with the Nedbank investment I wanted to open. When I went and picked up my cards after taking of work I realised it was the wrong account, they apologised and said they will correct it and let me know when to come pick it up.<br> <br> I then went to pick up the new cards and then realised the credit card was not issued and they say they did not deliver it yet as it was not approved yet (this was after 4 weeks, this is something that should take 3-5 working days). <br> <br> They issued they credit card after this but to this day still did not link it to my account and charged me for the credit card an opening fee which was suppose to be part of the Savvy Bundle. I am very dissapointed in the service.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
